From AI to ROI: 10 Best WhatsApp Chatbots for Business Success

Streamlining your WhatsApp communications is one of the best things you can do as a business owner. The best WhatsApp chatbots communicate autonomously with your clients around the clock.

They’ll help you expand your business through targeted campaigns, generate and convert leads, automate FAQs, and provide analytics to gauge the effectiveness of your communication.

1. ManyChat: Best WhatsApp chatbot for marketing automation

Pros	Cons
Automates FAQs, customer support, lead gen, and drip campaigns.	SMS and email capabilities are basic compared to dedicated platforms.
WhatsApp automation is only available in a paid plan.	WhatsApp automation is only available on a paid plan.
Connect to 3rd-party apps like CRMs, ecommerce apps, etc

ManyChat is a top WhatsApp chatbot for creators and businesses. It’s my top choice mainly because it’s straightforward to set up and use. Since my clients are on different platforms, Manychat consolidates direct messages from WhatsApp, Instagram, Facebook, and Telegram into one organized inbox.

As an e-commerce entrepreneur, I rely on ManyChat to automate order updates, product questions, and follow-ups. However, my standout feature is ManyChat’s capability to identify high-intent leads, nurture relationships, and close sales.

For example, when a customer reaches out for a specific item, ManyChat will attend to them, send them a link to the product’s purchase page, close the sale, and provide after-sales services. This has increased my conversion rate by 17%, as well as my peace of mind.

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2. Wati: Best WhatsApp chatbot for business

Pros	Cons
Built exclusively for WhatsApp	Limited free trial
Shared team inbox	WhatsApp API approval required
Easy chatbot builder

Wati is a top WhatsApp chatbot that can help you grow your business. Wati’s WhatsApp features are categorized into three:

1. Broadcast

This allows you to send marketing campaigns, such as promotions, product updates, and event announcements, to your audience via WhatsApp. Instead of waiting for users to come to you, you’re proactively reaching out to them.

How? You can tag contacts, categorize, and target customers in groups. Tagging lets you label each contact based on behavior, interests, or status in the customer journey. For example, you can have categories such as new lead, VIP customer, unpaid invoice, and collectively message the contacts based on their tags.

Furthermore, you can go beyond tagging by grouping contacts with similar needs. This means instead of sending a generic message to everyone, you can target your messaging to address specific needs. Micro-targeted messages feel personal, timely, and relevant–leading to much higher response rates and conversions.

2. Chatbots

Wati’s no-code chatbots provide instant responses to common requests 24/7–allowing you to focus on other aspects of your business. Wati’s chatbots are so powerful that they fully resolve customer queries end-to-end instead of just providing answers to queries.

3. Shared Team Inbox

It can be a pain dealing with many customers as an individual. Wati allows you to share your inbox with your team to provide timely support. In addition, you can categorize teams for sales, support, day and night shift, etc.

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3. Avivo’s agentBot: Best AI WhatsApp chatbot for e-commerce and banking

Pros	Cons
Advanced Conversational AI	Lack of pricing transparency
Industry-specific solutions	Steep learning curve
No-Code campaign builder	Limited multilingual support

Avivo’s agentBot is designed to streamline communications and improve customer service. The AI-powered WhatsApp chatbot is specifically aimed at e-commerce companies and banks.

It helps with everything from automating customer journeys to gathering feedback from customers. The feature that stands out the most to me is the ultra-realistic AI avatar. It chats with customers in a human-like way, which personalizes conversations.

You can unlock Avivo’s agentBot’s true power by connecting it to third-party apps you use daily. These integrations will further help you automate client conversations, increase efficiency and customer satisfaction, and much more. Unfortunately, Avivo’s agentBot’s pricing is not transparent, you’ll be required to book a demo and specify your needs to get a customized quote. Another downside is that Avivo’s agentBot has limited multilingual support.

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4. Tidio: Best WhatsApp chatbot for mid-sized businesses

Pros	Cons
User-friendly interface	Limited Marketing Capabilities on WhatsApp
AI-Powered chatbot (Lyro)	Inability to Combine Lyro and Flow Builder
Live Chat and Automation	No Flow Analytics

Most businesses spend a lot of time responding to common questions about orders, shipping, returns, and more. Tidio saves you time and money by automatically responding to these queries for you, freeing your time to focus on more value-adding tasks.

Compared to other WhatsApp chatbots, I found Tidio’s Lyro AI chatbot to be its standout feature. Lyro is built on the Claude LLM, supports knowledge base integration to deliver informed answers, and is easy to set up.

Tidio also serves as a lead-generation tool by automatically collecting, organizing, and storing new customer information, helping you track and nurture new leads. If you have hundreds of customers, Tidio’s WhatsApp integration allows multiple agents to offer support simultaneously.

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5. BotsCrew: Best WhatsApp chatbot for enterprises

Pros	Cons
Highly customizable AI solutions	Higher cost for custom solutions
Seamless integration capabilities	Longer implementation time
	No free plan available

BotsCrew is an AI-driven chatbot platform that supports WhatsApp integration. It enables businesses to build chatbots across multiple channels, including WhatsApp. Moreover, the ChatGPT integration makes your bot intelligent. For example, bots can learn from previous conversations and incorporate this into their next conversations.

Moreover, BotsCrew allows you to run your bot on your servers to protect the privacy of your data and customers. Like other top WhatsApp chatbots, I can integrate my BotsCrew bot with other software, such as WordPress or any custom code. One downside of using BotsCrew is the opaque, exorbitant pricing reported by users, with no free plan.

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6. Microsoft Bot Framework: Scalable, AI-Powered WhatsApp chatbots with Azure Integration

Pros	Cons
Enterprise-grade AI capabilities	Complex Integration with WhatsApp
Integration with Microsoft ecosystem	Steep Learning Curve
Comprehensive SDKs and tools	Limited Out-of-the-Box Templates

Microsoft Bot Framework provides developers with a full suite of tools and libraries to build, integrate, test, and manage intelligent chatbots. The main advantage here over pre-built chatbots is keeping your customers’ data private. Microsoft Bot Framework is available for free on GitHub and supports all major programming languages for development.

Bots can interact with users using text, interactive cards, and speech. The core components of the Microsoft Bot Framework are:

• Bot Framework SDK: Available for .NET and JavaScript/TypeScript. It handles core bot logic, including message processing, state management, dialog management, and integration with other services.
• Bot Framework Emulator: A desktop application for developing bots locally before deploying them to production.
• Bot Framework composer: A visual authoring tool for non-developers and developers to create complex conversational experiences using a low-code/no-code approach.
• Azure Bot Services: A managed platform on Azure for hosting bots. It supports scaling, monitoring, and securing bots.

Microsoft Bot Framework use cases are customer support, virtual assistants, e-commerce chatbots, educational tutors, onboarding assistants, enterprise internal tools, and more.

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7. Chatbase: No-Code AI WhatsApp chatbots trained on your data

Pros	Cons
Easy setup and no-code interface	Limited human handoff capability
Flexible AI model integration	Character and message limitations
Advanced Analytics	Potential for inaccurate responses

Similar to BotsCrew, Chatbase is an AI-powered platform that enables businesses to create custom AI agents, tailored to their specific data and requirements. You can integrate your bot with your website or application, such as WhatsApp or a custom application.

Bots created on the Chatbase platform can be used for customer service, lead generation, nurturing, and more. The AI agents are capable of executing complex tasks and automations. For example, you can connect your AI agent to your CRM for real-time data tracking, such as order details and active subscriptions. Chatbase is one of the most fairly priced WhatsApp Chatbots I’ve come across. Hit the button below to get started for free.

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8.UChat: Affordable WhatsApp chatbot

Pros	Cons
Affordable	Steep leraning curve
White-labeling and reseller options	Limited advanced AI capabilities
No-code, visual flow builder	Steep learning curve

Uchat prides itself as the #1 omnichannel chatbot platform for small businesses. Looking to create a custom bot for your business and integrate it with WhatsApp and 12+ other platforms? No problem!

UChat lets you create no-code chatbots fast and easily. Furthermore, you can integrate your shiny bot with AI models such as ChatGPT and Diagflow to provide personalized, contextually relevant responses to users’ queries.

In terms of pricing, Uchat allows you to get started for free and test out the platform to determine if it meets your needs. On the same note, I came across a user review on Product Hunt that scrutinized the service for overpromising and underdelivering features.

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9. Botpress: Scalable, Secure, and Fully Extensible AI WhatsApp Chatbots

Pros	Cons
Extensive integration capabilities	Steep leraning curve
Multilingual support	Limited pre-built templates
Advanced AI capabilities	Steep learning curve

BotPress is an all-in-one platform for building chatbots powered by AI. What’s struck me the most is that the code is available for free on GitHub for anyone to use. BotPress has all the nuts and bolts for building the next-generation WhatsApp chatbot for your business. Some of the features are:

• Top LLM integration: Integrate BotPress bots with top LLMs such as ChatGPT, Claude, and HuggingFace open-source models.
• Import knowledge sources: Train your AI agent on your custom data, such as website information, documents, and PDFs.
• Sync with your systems: Connect your bot to your 3rd party systems to deliver personalized AI agent experiences.

Building AI agents is flow-based–meaning you won’t need to write any code. BotPress has a free tier to get you started.

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10. Landbot: Best WhatsApp chatbot for lead generation

Pros	Cons
User-friendly no-code builder	Higher pricing for WhatsApp features
Advanced analytics and reporting	Limited AI capabilities
Rich media support	Customization constraints

As a business owner, imagine creating a bot that autonomously responds to your customers’ queries, launches sales campaigns, qualifies leads, segments your customer base for more effective communication, and much more–that’s Landbot for you. It’s an all-inclusive chatbot platform that enables you to create, deploy, and integrate chatbots for various use cases.

My favorite feature is the test environment for WhatsApp. It allows me to test my WhatsApp chatbot before deploying to make sure everything is running as intended. Furthermore, once my bot starts buzzing with client activity, I can monitor the trends using the chatbot’s analytics. This helps me adjust my strategy, communication as required.

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Conclusion: Best WhatsApp Chatbots

Choosing the best WhatsApp Chatbot is not a walk in the park. There are a few factors to consider before doing so. For example, is it an out-of-the-box WhatsApp chatbot or will you need to create one from scratch yourself? If you do create one from scratch, do you prefer a no-code builder or full-code? What are the costs, especially when you scale your business?

For instance, Wati is an out-of-the-box WhatsApp chatbot, while Botpress is an all-inclusive AI agent platform that enables you to build, test, and deploy WhatsApp chatbots. One isn’t necessarily better than the other. It all depends on your needs.